It provides real-time technical support and enhanced collaboration, allowing subscribers' IT and business operations teams to remotely set-up, configure, deploy and analyse a fleet of RealWear devices.
"It's a great milestone to become a larger part of RealWear's ecosystem and tech stack and to launch remote device support in a standardised way for the first time," said TeamViewer executive vice president of business development Alfredo Patron.
"We've already deployed our enterprise augmented reality software Frontline on thousands of RealWear devices across numerous customer sites all over the world. With the new integration of our remote connectivity capabilities into its cloud platform services, RealWear can offer its customers a new level of remote support for the devices themselves. This integration reinforces TeamViewer's position as the de facto standard for remote access to both IT and non-IT devices in industrial environments."
RealWear chief product officer Rama Oruganti said "With the release of RealWear Cloud Assistance, we're excited about the continued growth and evolution of our partnership with TeamViewer to advance our mission to engage, empower and elevate frontline workers.
"Enabling IT to quickly and securely access remote devices will further accelerate deployments. Our focus is to support the frontline and keep them focused on work productivity and safety."
RealWear Cloud allows customers to provision and manage their fleet of RealWear devices.
The addition of remote support functionality – specifically the combination of screensharing, device interface control, and VoIP – is said to provide the same experience having a support person on the spot.