Friday, 12 August 2022 11:01

TeamViewer enables remote support of RealWear devices

TeamViewer enables remote support of RealWear devices RealWear

Remote connectivity and workplace digitalisation specialist TeamViewer's software is being used by industrial assisted reality wearable solutions provider RealWear.

TeamViewer's remote access software is delivered as RealWear Cloud Assistance within RealWear Cloud.

It provides real-time technical support and enhanced collaboration, allowing subscribers' IT and business operations teams to remotely set-up, configure, deploy and analyse a fleet of RealWear devices.

"It's a great milestone to become a larger part of RealWear's ecosystem and tech stack and to launch remote device support in a standardised way for the first time," said TeamViewer executive vice president of business development Alfredo Patron.

"We've already deployed our enterprise augmented reality software Frontline on thousands of RealWear devices across numerous customer sites all over the world. With the new integration of our remote connectivity capabilities into its cloud platform services, RealWear can offer its customers a new level of remote support for the devices themselves. This integration reinforces TeamViewer's position as the de facto standard for remote access to both IT and non-IT devices in industrial environments."

RealWear chief product officer Rama Oruganti said "With the release of RealWear Cloud Assistance, we're excited about the continued growth and evolution of our partnership with TeamViewer to advance our mission to engage, empower and elevate frontline workers.

"Enabling IT to quickly and securely access remote devices will further accelerate deployments. Our focus is to support the frontline and keep them focused on work productivity and safety."

RealWear Cloud allows customers to provision and manage their fleet of RealWear devices.

The addition of remote support functionality – specifically the combination of screensharing, device interface control, and VoIP – is said to provide the same experience having a support person on the spot.

Read 1378 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


Thoughtworks presents XConf Australia, back in-person in three cities, bringing together people who care deeply about software and its impact on the world.

In its fifth year, XConf is our annual technology event created by technologists for technologists.

Participate in a robust agenda of talks as local thought leaders and Thoughtworks technologists share first-hand experiences and exchange new ways to empower teams, deliver quality software and drive innovation for responsible tech.

Explore how at Thoughtworks, we are making tech better, together.

Tickets are now available and all proceeds will be donated to Indigitek, a not-for-profit organisation that aims to create technology employment pathways for First Nations Peoples.

Click the button below to register and get your ticket for the Melbourne, Sydney or Brisbane event



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News