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NZ Commerce Commission scrutinising telecoms sector on consumer complaints New Zealand’s competition regulator The Commerce Commission has identified the retail telecommunications sector and rising levels of consumer complaints as one of its key targets…
Second suitor casts hat in the ring for Vocus Australia's fourth largest telecommunications company Vocus Communications has received a second acquisition bid, from Asian private equity firm Affinity Equity Partners.
The rise of blended artificial intelligence for contact centres (free webinar) Genesys is hosting a free webinar on 20 July that examines “blended AI” for customer-facing departments including marketing, customer care, and digital commerce.
Aussies still prefer people to chatbots New research from Telsyte and Genesys reveals that despite significant advances in AI, chatbots and omnichannel contact centres, Aussies still have an overwhelming preference for…
Canadian man finds out his email address is not his own A man in the Canadian city of Halifax is being forced to go through 20 years of email and decide what he wants to keep…
BT, Cisco collaboration boosts digital transformation UK telco BT is collaborating with networking giant Cisco to deliver a new service that allows teams to work together more intuitively and productively regardless…
Optus announces another $10m mobile coverage boost Australia's second biggest telco Optus has announced an investment of $7 million to improve mobile coverage in and around Busselton, Margaret River and Bunbury.
Inmarsat launches satellite for European Aviation Network Inmarsat has successfully launched its S-band satellite for the European Aviation Network on an Arianespace Ariane 5 rocket from Kourou in French Guiana.  
Optus boosting mobile coverage with $7.5 million investment in SA Optus has committed $7.6 million to mobile coverage on its 4G Plus network along the Fleurieu Peninsula and on Kangaroo Island South Australia.
Optus hits out at VHA over mobile roaming regulation Optus has disputed suggestions that regulation of mobile roaming services in Australia might lead to price reductions for consumers and has taken a swipe at…

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