Waste Management has 70 sites, 900 trucks and 1,600 employees, and services 300,000 private and commercial customers.

It collects more than 1,000,000 tonnes of waste a year, and recycles more than 20% of it, as well as generating enough energy from waste to power the equivalent of 25,000 homes.

"Following a 2021 market review to replace our legacy process platform, we selected Nintex for the graphical interface of its process mapping software including the drag-and-drop functionality and overall ease of use," said Waste Management senior business analyst Ian Strickland.

"Now our teams, from senior managers to end users, can easily and rapidly capture and publish processes, saving time and adding continuous value to our customers and across the organisation."

Nearly 50 processes have been mapped in Promapp since late 2021. They include credit control, product operations, heavy vehicle transfers and disposals, driver dispatches, work scheduling, onboarding and offboarding residential customers, driver recruitment and customer journeys.

HR processes such as induction and training, health and safety, and compliance processes are on the to-do list.

The software allows teams across multiple departments to suggest process improvements, encouraging collaboration and continuous improvement.

"Another benefit is that our process review cycles are now automated, enabling our subject matter experts and process owners to review and confirm the accuracy and timeliness of their published processes, as well add and extrapolate process timings, cycle costs and annual process costs," said Strickland.