Featured IT News

Halt! What’s the password? It’s World Password Day, does your password pass muster?

06 May 2021 in Security

If you pass on having a strong password that you regularly update, and if you pass on using a password…

Imperva inks agreement to acquire CloudVector

06 May 2021 in Deals

Global cybersecurity company Imperva is set to acquire API security vendor CloudVector after entering into an agreement, with the deal…

SolarWinds announces three new executive appointments

06 May 2021 in People Moves

SolarWinds has announced the extension of its executive team with three new appointments, including Chief Product Officer, Chief Information Security…

AirTag sales temporarily suspended from retailer Officeworks in Australia

05 May 2021 in Home Tech

In what appears to be an overabundance of caution, Australian office supplies and technology retailer Officeworks has temporarily pulled Apple's…

NSW Labor takes a hit from Windows Avaddon ransomware

05 May 2021 in Security

The NSW branch of the Labor Party appears to have suffered a Windows ransomware attack, with the Avaddon strain having…

Dell reveals Apex as-a-service portfolio

05 May 2021 in Enterprise Solutions

Dell's Project Apex, revealed in late 2020, has become a commercial reality with the announcement of the first components of…

Accenture acquires Electro 80 to expand digital OT capabilities

05 May 2021 in Deals

Global professional services firm Accenture has acquired Australia’s Electro 80, a leading provider of operational technology (OT) for resources clients…

Signal chief highlights how Facebook uses personal data to target ads

05 May 2021 in Apps

Hardly a month after he exposed the poor security in software deployed by Israeli mobile surveillance firm Cellebrite, Signal creator…

Infosys, Deakin University team up for strategic engagement in research, innovation and skill development

05 May 2021 in Strategy

Indian outsourcing giant Infosys has joined forces with Australia’s Deakin University to develop a strategic action plan for research, innovation…

Melbourne-based Telstra dealer hit by Windows Avaddon ransomware

05 May 2021 in Security

A Telstra dealer, Melbourne-based Schepisi Communications, has been hit by the Avaddon Windows ransomware and its site has gone offline…

Five high-severity flaws fixed in Dell Windows firmware update driver

05 May 2021 in Security

Computer manufacturer Dell has released a security update to fix five high-severity vulnerabilities in its firmware update driver which affect…

ACMA signs MOU with Australian Financial Crimes Exchange

05 May 2021 in Technology Regulation

The telecommunications industry regulator, the Australian Communications and Media Authority (ACMA), has signed a memorandum of understanding (MOU) with the…

SafetyCulture raises $99 million in funding round

04 May 2021 in Strategy

Workplace safety solutions company SafetyCulture has completed a $99 million funding round led by global venture capital and private equity…

Apple patches actively exploited vulnerabilities

04 May 2021 in Security

Just days after the arrival of major updates for Apple's operating systems, the company has released a fresh round of…

BoM says issues with textmode browser lynx fixed; no mention of others

04 May 2021 in Climate

The Australian Bureau of Meteorology says it has fixed the issues that prevented users of the textmode browser lynx from…

Breaking IT News

India gives Huawei, ZTE the cold shoulder in 5G trials

06 May 2021 in Telecoms & NBN

India has given Chinese telecommunications firms the thumbs-down, with Huawei and ZTE both omitted from the list of companies allowed…

Video game industry receives new Digital Economy Package

06 May 2021 in Business IT

Minister for Superannuation, Financial Service and the Digital Economy Senator, Hon Jane Hume announced a Digital Economy Package for the…

Juniper Networks unveils security director cloud

06 May 2021 in Business IT

Juniper Networks takes on the Secure Access Service Edge market by launching Juniper Security Director Cloud. The security director cloud,…

Sophos provides proactive defence from sophisticated cyberattacks

06 May 2021 in Business IT

Sophos XDR, the latest solution from Sophos, synchronises native endpoint, server, firewall, and email security, and creates “the most comprehensive…

Cyber protection supremos Acronis get massive US $250M+ investment, valued at US $2.5B

06 May 2021 in Security

Acronis will use the funding to accelerate growth, expand its portfolio of cyber protection products, enable service providers to serve…

Synology Active Backup for Microsoft 365 Review

06 May 2021 in Business IT

Guest Review: Synology sent me a new DiskStation to review after I’d acquired an older one myself to look at its ability to…

Epson pledges to use renewable electricity

06 May 2021 in Business IT

Epson is now part of the RE100, a global initiative that encourages top companies to transition to using renewable energy.…

Five benefits of modern data protection

06 May 2021 in Business IT

The shift to public, private, and hybrid cloud deployments, the rise of digital information, and the reliance of digital systems…

Dementia education powered by AI poised to improve aged care

06 May 2021 in Business IT

Dementia Australia’s newest innovation, Talk with Ted, teaches aged care workers how to communicate and interact with patients living with…

Efex hires Roberts to fill new COO position

06 May 2021 in People Moves

Technology service provider Efex has appointed Anthony Roberts to the newly created role of chief operating officer.

Linux buggy patch affair ends with technical advisory board report

06 May 2021 in Open Source

The technical advisory board of the Linux Foundation has asked the University of Minnesota to improve the quality of patches…

Conference talk rejected because marketer criticised Google and Facebook

06 May 2021 in Strategy

A talk submitted to an unnamed conference by the co-founder and chief executive of Washington-based audience research start-up SparkToro has…

 

Reviews

 

Opinion

 

Telecommunications

 

Popular News

Subscribe to Newsletter

*  Enter the security code shown:

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments

Tuesday, 19 June 2018 10:41

Local Measure launches ‘real-time’ customer feedback app

By

Australian location-based customer experience platform Local Measure has launched a new real-time mobile feedback app for the hospitality, tourism and retail industries designed to help businesses collect feedback from on-site customers and immediately action any issues.

Local Measure says its Pulse real-time customer feedback tool for bricks and mortar businesses bridges the online and offline customer experience and allows businesses to trigger a customer feedback request at specific moments, including when logging into Wi-Fi, in the hours after arrival, or when presented with a feedback link/QR code.

According to Local Measure, the interface for Pulse is simple and unobtrusive, providing the customers with the opportunity to submit a single five-point rating that represents their current level of satisfaction. Customer details and comments are then requested so that issues can be resolved immediately by staff on the ground.

The company says the ability to immediately act on customer feedback “is what sets Pulse apart” from other feedback tools and surveys, allowing front-line staff to be notified of customer responses as they come, and to mark each response as actioned once resolved.

Jonathan Barouch, chief executive of Local Measure, said, “By the time a business has sent a post-visit customer survey, it’s simply too late to make a difference for that customer or to shape their impression.

“Pulse gives control back to front-line teams to take action on feedback in the moment and drive a better experience for the customer.”

Local Measure partners with Cisco wireless technologies, as well as IBM Watson Customer Engagement and Salesforce to provide end-to-end customer experience solutions for its clients.


Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE
Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

Share News tips for the iTWire Journalists? Your tip will be anonymous