Monday, 25 November 2019 10:47

Bankwest removes worry about 'mystery' payments Featured

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Bankwest removes worry about 'mystery' payments Image by mohamed Hassan from Pixabay

Ahead of the Christmas shopping season, Bankwest, a division of the Commonwealth Bank, has added a "Look Who's Charging" service to its mobile app, allowing users to see their purchases at a glance.

The bank said in a statement that the new feature would enable any user to immediately recognise a purchase instead of puzzling over the vendor.

The new service can be invoked by the touch of a button and displays more detail for both credit and debit card transactions.

Bankwest executive general manager, Technology and Transformation, Andy Weir, said the new service was introduced as a direct result of customer feedback.

“We continually speak to our customers and we’ve heard them tell us one of their main sources of frustration and stress is when they have to dispute a transaction," he said.

“This new digital service will offer our customers the ability to self-serve - something they tell us they want to be able to do time and again - and find out where their money’s gone.

“More often than not nothing sinister’s occurred and the confusion’s arisen because of the trading name of the business. With this new service the customer will be able to see enough detail to alleviate any concern they may have."


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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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