Anomaly Detection Service, launched and reported in July, is based on Nokia Bell Labs technology and is being rolled out across Vodafone’s pan-European network. The product quickly detects and troubleshoots irregularities, such as mobile site congestion and interference, and unexpected latency, that can impact customer service quality, Nokia says.
Vodafone expects that around 80 percent of all its anomalous mobile network issues and capacity demands will be automatically detected and addressed using Anomaly Detection Service.
Vodafone chief technology officer Johan Wibergh said, “This is an excellent acknowledgement of the strong work that many engineers at Vodafone and Nokia have contributed over a considerable amount of time. As Vodafone extends its pan-European 5G network, Anomaly Detection is critical to match the speed and responsiveness of this new technology with a great service for our customers.”
Nokia president of cloud and network services Raghav Sahgal said, “I am thrilled for Nokia and our partners at Vodafone about this recognition. The work that Nokia and Vodafone have done with Anomaly Detection Service underlines not only the strength of our working relationship but the Nokia pedigree of producing world class technologies. Our work with Vodafone continues and I think we can all expect additional, jointly developed solutions that rival the many customer benefits that Anomaly Detection delivers.”
This first appeared in the subscription newsletter CommsWire on 24 September 2021.