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Thursday, 28 April 2011 10:46

PlayStation Network Breach: What should I do?

By

Sony Computer Entertainment Australia has responded with words of explanation and advice to PlayStation Network account holders in the wake of breach that leaked data such as email addresses and credit card details from the database.


Over 75 million PlayStation Network accounts have possibly been compromised in a massive security breach that has resulted in Sony closing down the online network component of their PS3 gaming console.

As reported earlier on iTWire Sony has acknowledged the breach of security on the PSN and taken steps to minimise the damage, advising users of the network to be doubly aware of any attempted scams perpetrated by those that have acquired the information.

Many blame Sony fully for lax security of the network, with lawyers already circling the courts.  As reported by PCMAG.com, a California-based law firm has filed a suit against Sony, accusing the electronics giant of failing to adequately protect, encrypt and secure its customer data.

"We bought this lawsuit on behalf of consumers to learn the full extent of Sony PlayStation Network data security practices and the data loss and to seek a remedy for consumers," Ira P. Rothken, an attorney who filed the complaint, said in a statement. "We are hopeful that Sony will take this opportunity to learn from the network vulnerabilities, provide a remedy to consumers who entrusted their sensitive data to Sony, and lead the way in data security best practices going forward."

iTWire asked the local Sony representatives for advice on what Australian users of the PlayStation Network should expect during from the breach, and what the best course of action is.

Sony Computer Entertainment Australia's response is on page 2

 




STATEMENT FROM SONY COMPUTER ENTERTAINMENT AUSTRALIA

PlayStation Network and Qriocity service user account information was recently compromised in connection with an illegal and unauthorised intrusion into our network. In response to this external intrusion we have responded quickly and are behaving responsibly. Providing quality and secure entertainment services to our customers is our utmost priority.

As soon as we learned of this issue, 1) we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services, 2) we have also engaged an outside, recognised security firm to conduct a full and complete investigation into what happened, and 3) quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide greater protection of personal information

As soon as we understood that personal details had been compromised, we commenced the process of contacting PSN registrants via email, as well as posting the information publically throughout all our online communication channels, such as our official website. We regret any inconvenience to our customers and greatly appreciate the patience, understanding and goodwill of our account holders as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.


For the security of our valued customers, we are encouraging all account holders to be aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.  

When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password.  Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we recommend that you change them, as well."

We thank our PSN account holders for their patience as we complete our investigation of this incident, and we regret any inconvenience


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Mike Bantick

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Having failed to grow up Bantick continues to pursue his childish passions for creative writing, interactive entertainment and showing-off through adulthood. In 1994 Bantick began doing radio at Melbourne’s 102.7 3RRRFM, in 1997 transferring to become a core member of the technology show Byte Into It. In 2003 he wrote briefly for the The Age newspaper’s Green Guide, providing video game reviews. In 2004 Bantick wrote the news section of PC GameZone magazine. Since 2006 Bantick has provided gaming and tech lifestyle stories for iTWire.com, including interviews and opinion in the RadioactivIT section.

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