Home Your Tech Entertainment Displaying items by tag: Omnichannel
Friday, 21 April 2017 15:05

The rise of the chatbots

Chatbots represent a new, more modern form of customer assistance. Only by being agile and experimental can a brand remain at the cutting edge of technological innovation and ahead of competitors and chatbots provide this opportunity, a senior official at Sitel ANZ says.

Published in Business Intelligence
Friday, 17 February 2017 09:57

Unisys Elevates banking to omnichannel

Unisys has extended its retail banking system with Elevate, a set of applications that helps deliver an omnichannel banking experience.

Published in Enterprise Solutions
Thursday, 12 January 2017 13:25

CX needs redefining – GCX and BCX

West, a leading US provider of CX and UCS, surveyed more than 500 consumers to understand how they define high-quality CX, gauge how communication preferences shift across self-service and proactive interactions and identify which industries are leading and lagging in CX delivery.

Published in CRM
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