Zest has implemented the Priava cloud platform at its two Sydney restaurants located at the Royal Motor Yacht Club at Point Piper in the eastern suburbs, and at the Middle Harbour 16ft Skiff Club at The Spit on the North Shore.
The venues stage up to 400 events annually ranging from weddings to corporate functions and awards ceremonies, and the new cloud-based venue management software enables Zest staff to work from both venues and benefit from access to the same, identical, and up-to-date customer information at both locations.
“We selected the Priava cloud platform because it will ultimately boost customer experience enabling our staff to access critical venue booking and operational information at their own individual moment of need, wherever they happen to be located,” said Raphael Kahn, Managing Director, Zest Waterfront Restaurants.
“Whether our staff are working remotely or onsite, we’ll now be able to see the history of our customer relationships and automatically generate reports ensuring that we’re always connected to our data. Not only will our customers benefit from a more immediate, personal service, but our in-house team will also benefit from working with a tool which they will be able to access anytime, anywhere not just for lead and enquiry management but for rich reporting.”